Wanting One Thing, Doing Another
Leaders in organizations often say they want one thing, but do something else. By this I mean leadership will declare ......
Living in the Flow – The Lean Way
(Note: We are headed into the summer months, and therefore I thought I’d write on a topic with a lighter ......
The True North of Customer Focus
So you are working hard, trying to make a difference within your organization. Your focus seems to be on company ......
Leading Millennials
Cross-generational issues are more prevalent now than they probably ever have been. While there are fast moving cultural changes that ......
How Metrics Drive Behavior
“What gets measured gets managed.” – Peter Drucker Companies are constantly setting various goals and targets, establishing missions and visions, ......
The Adams Corollary
I can’t count how many times over the years I’ve heard people say, “Government is so wasteful and isn’t customer ......
Are You Listening?
Aside from breathing, humans probably listen more than anything else they do. We listen to everything going on around us. ......
Leading Your People to Success
If you are in charge of people, whether your title includes the words “Lead,” “Supervisor,” “Manager,” “Director,” “Vice President,” or ......
Continuous Leadership
Continuous Improvement is all the rage these days. Seems like almost every industry is talking about it in some form ......